CUSTOMER CARE
01. AFTER SALES
At Sitma, the assistance and care of our customers assumes even more value for us after the sales and installation phase.
When the lines are up and running and the daily operations are critical and unforeseen, the Sitma team is strengthened to offer the support and maintenance necessary to guarantee operation, performance and continuity.
FIND OUT:
- If you don’t know who to contact, see the section on the side
- Quotes with clear and guaranteed rates.
Don’t you have a maintenance contract yet?
02. CONSULTING
For us, consultancy plays a fundamental role within the concept of assistance.
The success of our customers is also our success. We constantly study the needs that arise and we make ourselves available to evaluate solutions for improving performances. Together with our customers, we understand what services are needed and implement them.
FIND OUT:
- We explore new types of consumable materials and study the feasibility of new finished products.
- We structure ad hoc paths to identify the KPIs to be monitored, and together we achieve the objectives.
REQUEST YOUR CONSULTATION
03. ACADEMY
The Sitma Academy provides over 50 years of know-how to train the staff who will have to use, lead and maintain our lines.
FIND OUT:
- We organize personalized training courses, designed according to the needs of each customer.
- Our know-how and our technologies are available in order to study and explore product innovations, make samples, demos and tests on specific request.
YOU HAVE AN IDEA BUT YOU DON’T KNOW HOW TO REALIZE IT?
01. AFTER SALES
At Sitma, the assistance and care of our customers assumes even more value for us after the sales and installation phase.
When the lines are up and running and the daily operations are critical and unforeseen, the Sitma team is strengthened to offer the support and maintenance necessary to guarantee operation, performance and continuity.
02. CONSULTING
For us, consultancy plays a fundamental role within the concept of assistance.
The success of our customers is also our success. We constantly study the needs that arise and we make ourselves available to evaluate solutions for improving performances. Together with our customers, we understand what services are needed and implement them.
03. ACADEMY
The Sitma Academy provides over 50 years of know-how to train the staff who will have to use, lead and maintain our lines.
FIND OUT:
- If you don’t know who to contact, see the section on the side
- Quotes with clear and guaranteed rates.
FIND OUT:
- We explore new types of consumable materials and study the feasibility of new finished products.
- We structure ad hoc paths to identify the KPIs to be monitored, and together we achieve the objectives.
FIND OUT:
- We organize personalized training courses, designed according to the needs of each customer.
- Our know-how and our technologies are available in order to study and explore product innovations, make samples, demos and tests on specific request.
HERE ARE SOME GOOD REASONS WHY YOU SHOULD CONTACT US AND REQUEST A DEDICATED PROSPECT:
Guaranteed priority assistance
Planned preventive interventions
Emergency interventions delivered within guaranteed times
Discounts on spare parts and additional interventions
Planned preventive interventions
Emergency interventions delivered within guaranteed times
Discounts on spare parts and additional interventions
04. CONTACTS
GLOBAL
GLOBAL AFTER SALES
service@sitma.it
+39 059 780 311
GLOBAL CONSULTING
consulting@sitma.it
+39 059 780 311
GLOBAL SPAREPARTS
spareparts@sitma.it
+39 059 780 311
WORLDWIDE
USA & CANADA
service@sitma.com
+1 651 222 2324
FRANCE & BELGIUM
sav@sitma.fr
+33 1 64835353
JAPAN
sitma@sitma.jp
+ 813 5575 3113